Position: Field operation contractor: Debt Collection contractor (Contract only)
Reports to: Head of field operations
Job Purpose:
To Interact with customers (via telephone calls as well as physical visits to a customer) in a compliant and customer centric manner in order to secure a Promise to Pay in order to achieve debt collections and voluntary surrender targets.
Minimum Requirements/ Education:
- Grade 12 National Qualification / NQF Level 4 equivalent
- Previous field collections experience will be advantageous
- Excellent telephone etiquette and communication skills
- Computer literacy – MS Office – Intermediate level
- Thorough knowledge of the debt collection process
- Thorough knowledge of appropriate legislation
Required Job Competencies:
- Comply with relevant legislation, policies, and practices applicable to the field collections
- Work accurately and pay attention to detail
- Display professional behaviour
- Negotiation and objection skills
- Cope effectively whilst under pressure
- Ability to adapt to change
- Personal Resilience
- Energy and Drive
- Interpersonal skills
- Analysis skills
- Business skills
- Communication and listening skills
- Problem-solving skills
- Time management skills
Key Duties:
- Engage with customers to educate on the status of their account and advise on relevant information.
- Negotiate promise-to-pay with the customer and capture all relevant information on the system.
- Ensure customers are treated in accordance with legislation, policies and procedures pertaining to the customer.
- Ensure customer queries and disputes are resolved timeously.
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and service delivery.
- Apply knowledge of the organizational systems, structures, policies, and procedures to achieve debt collection results.
- Provide appropriate resolution for tasks/deadlines or targets not met.
- Ability to work independently without constant supervision.
Recruitment Compliance:
- Business registration CK/Sole proprietor documents
- Valid drivers’ licence and your own vehicle
- Debt council certificate of business/Sole proprietor
- Police clearance document
- Updated CV with minimum of 2 references
Closing date of applications: Ongoing